Beiträge von damefrikis

In my case I can confirm you that for now the car works as expected with the fix!

Hi!

Today I took my Captur to my local service center in order to have this issue fixed. I explained the issue and sent them the YouTube video. In 4 hours they applied the fix and, in today tests, the car is working back to normal inside the city

I asked them for the ID to te fix applied and the Renault fix number is 83977.

I hope it can help you in order to fix your Capturs

best regards!

Eso es. Estaría bien tener algún dato concreto para que puedan darnos una solución

I'm also from Spain and posted the video from El Rincon práctico in this forum. Are you Spanish? If so, you can send me a pm un order to talk and see in Wich dealer your car was fixed

Zitat von edit

Fui a servicio con este problema hace apenas 3 semanas, incluso me permitieron sentarme al lado del técnico mientras le explicaba detalladamente el problema. Durante este tiempo, el hombre buscó pistas en el sistema basándose en lo que le había dicho, me explicó el problema y encontró los pasos para solucionarlo. La búsqueda fue la parte complicada y que llevó mucho tiempo, alrededor de 10-15 minutos, porque la solución llegó en 5-7 minutos como máximo, después de algunas comprobaciones adicionales hizo 2 pequeñas actualizaciones de software y el problema se resolvió. Ahora acelera muy suavemente, ya no hay problema. La solución está en el sistema, pero son demasiado vagos para buscarla. Si no me hubiera sentado junto al mismo hombre y hubiera visto la explicación paso a paso de la solución... Insistan si son perezosos y vayan a otro concesionario.

(Traducido con DeepL. Si la traducción no es buena, lo siento).

do you have any document or info about the patch they applied in order to tell my dealer? Best regards

It's a pity how they're managing this known issue. It's a clear consecuence of a mandatory update from Renault and they should be trying their best on order to solve it to all affected users

Lo mismo aquí vía X a Renault España pero no tengo fe que lo arreglen.

You gave more information that my Renault dealer. They always say everything's ok etc.

Dos weeks ago I had my gearbox changed in warranty it took two months to repair and initially they blamed it was caused by a USB wireless Android auto box. Incredible

thinking of selling my car, seriously

There's no update number. He left the car for two months and the dealer treated with Renault and fixed the car. The problem is that he says the fix is for his car specifically and there's no information of Renault will launch for all of us.

I'll try to contact that specific dealer and tell you something here.

Hi,

I know it's in spanish (I'm from Spain) but this guy has a a YouTube Channel and his Captur has been two months and finally they've fixed it, same problem. I hace same versión and also affect but from another región from Spain.

I will try to Contact the dealer to ask if there Will be a general fix for all affected units